Southern Air Pros A Breath of Fresh AirBy Ellen Samsell Salas A Team That Works for You Bill Lewis, owner and founder of Southern Air Pros Heating and Cooling, is an avid reader, dedicated husband, and outdoor enthusiast who, with his wife, Zora, started this Cherokee-based family business in 2014. Dedicated to the philosophy of “do the right thing,” this company is led by Bill, at the helm; Zora, who handles behind-the-scenes office support; Hilda, Bill’s mother, who provides prompt and friendly customer service; and Wendy Rogers, who takes care of social media and provides backup for Hilda. The company’s highly trained technicians, with Andrew Rogers as the lead and Bill’s “right-hand man,” ensure that customers are comfortable, during the hot humid days of summer and the cold gray days of winter.Together, they consistently earn 5-star ratings from customers and an A+ rating with the Better Business Bureau. They are also two-time winners of Family Life’s “Best of” distinction. Serving homes and businesses throughout Cherokee County, the team guarantees reliable maintenance, repairs, and replacement (if needed), always providing solutions that work for each individual home or business and designed to meet each client’s specific needs.Having worked in the HVAC industry for decades, Bill, a U.S. Navy veteran, is now a certified craft instructor for the National Center for Construction Education and Research (NCCER) and, in partnership with the Matiak Foundation, oversees technicians’ ongoing, nationally accredited HVAC education. As an Elite Dealer with International Comfort Products (ICP), Bill and his team complete annual training that exceeds state requirements and allows Southern Air Pros to give its customers the best service possible while providing quality products and enhanced warranties. Building Lasting Relationships and Providing Peace of Mind Key to earning their customers’ trust is Southern Air Pros’ service plan, which includes semiannual visits where team members complete a thorough 28-point checklist. These visits not only extend the lifespan of equipment but also help forge relationships that are central to the company’s mission. Bill and his team get to know families, their homes, and their HVAC needs. He’s happy that less than 2% of customers with annual maintenance agreements had problems in 2021. When HVAC emergencies arise, Southern Air Pros responds quickly, usually arriving the day service is requested. Keeping their customers’ busy lives in mind, the company provides a one-hour arrival window, not the standard four hours. After evaluating the problem, specialists recommend common sense repairs, explaining options that will work for the client’s home and budget. And, because technicians do not work on commission or receive bonuses for sales, customers can rest easy knowing recommendations are honest and suited to meet their needs. With the comfort of their clients in mind, each truck is well stocked, so that minor repairs can be solved immediately, while the company’s warehouse in Woodstock assures that even when larger jobs are required, clients’ needs are handled without delay.“Our goal is to ensure that each time we are invited into your home or business, you are comfortable in your decision. We strive to provide you with the best possible products, service, and people for your investment. When you are comfortable, only then can we say we are done,” Bill said. Offering Innovative Solutions for Customer’s Homes Key to Southern Air Pros’ success are the personal relationships established with clients. The team knows their customers and the needs of each family’s home or business. Whether it’s adding an HVAC system to a basement, completing standard repairs/service, improving air quality, or adding zone control to homes that have hot and cold spots, Southern Air Pros does not rely on generic fixes. Instead, technicians assess and then offer multiple innovative options to fit each home.“Understanding a home and its HVAC needs is part art, part science,” said Bill. “The science is that equipment is designed to work a certain way, but you have to look for many variables. Maybe a room lacks adequate duct work, maybe it’s over an uninsulated garage. You must always consider the variables before offering a solution.” All About Giving Back The Southern Air Pros commitment to doing the right thing also extends to the local community. “Giving back is who we are, and a key reason Southern Air Pros is unique,” said Bill. As a business and as individuals, team members support local charities and organizations, forging relationships that help make Cherokee County a great place to live.“Our growth and success have allowed us to give back in ways I didn’t think possible when we first started. And that is what I’m most proud of,” Bill said. Southern Air Pros Towne Lake Parkway, Suite 116-285, Woodstock, GA 30189770-713-0168SouthernAirPros.comThis email address is being protected from spambots. You need JavaScript enabled to view it.An Elite Dealer with International Comfort Products (ICP) ProductsWinner Best of Woodstock Heating and Air Services 2022“Our most important customer is the one who’s already trusted us. We value those customers and the relationships we’ve built with them.” – Bill Lewis, founder Bill’s Tips for Staying Comfortable Year-Round Replace 1-inch filters every three months with pleated filters to provide cleaner air. Have refrigerant levels checked before spring for optimum comfort. Ensure condenser coils are clean to provide proper cooling of refrigerant. Use ceiling fans, so you feel 2-3 degrees cooler due to moisture evaporation, as air moves across your skin. Make only minor adjustments to your thermostat for improved comfort and efficiency. Big changes cause the system to work harder to hold a steady temp.
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