ServiceWise Electric Standing Out in the CommunityBy Patti Richter Electricity is something we take for granted in our homes. Many of us also assume electrical contractors will be there when we need them. We believe it should work like this: Call a provider, and he/she answers the phone and promptly schedules our service, checks in with us on the day of arrival, and shows up on time or notifies us if delayed. “This kind of service mostly went out the window a couple of years ago,” says Maggie Grayeski. She and her husband, Mike Grayeski, are the owners of ServiceWise Electric. She explains that COVID-19 has affected not only product availability, but also the quality of customer service we once expected. “So often now, you call a service that is unresponsive, or one that answers but never shows up,” Maggie says. Rapid Response Team While it has become common to hear complaints about the difficulties of finding available service providers, Mike Grayeski, who established ServiceWise Electric in 2004, hears the opposite. “We receive compliments all the time regarding our customer service and response time,” he says. “Whenever someone calls, a knowledgeable employee picks up the phone. We answer questions and make it easy for customers to set up an appointment.” ServiceWise offers both commercial and residential electrical services (including remodels and additions) in Cherokee County and surrounding cities. Over the years, the company has grown to include 17 employees and a fleet of nine vans.Maggie says they run a community business, “and we embrace that familiar motto: We’re big enough to take care of your needs, and small enough to care.” Their list of services includes panel upgrades, recessed lighting, smoke detectors, surge protectors, and much more. Their most requested services are lighting upgrades and troubleshooting of outlets, switches, or other electrical issues.ServiceWise staff will book a job, confirm it with an email or text, and give 24-hours’ notice before arrival. Residents will also receive a courtesy text from the technician in route to their home.Mike hopes their company will stand out as a staple service in the community. “We want to be the electrician who comes to mind because of the quality of work we do,” he says. Winning Customer Confidence Regarding the high quality of service they provide, Mike says electrical code makes a big difference. “Just like any trade, electrical can be done any way, correct or incorrect. Servicewise makes sure that all their work is completed to the current applicable code and meets the highest standards of today’s electrical technology.” Another element of their family-owned-and-operated business is the quality of its employees, beginning at the top. “Mike has over 27 years electrical experience,” says Maggie, “and he holds an unrestricted Class II electrical license — the highest license you can have. He’s responsible for defining the strategic vision and culture of the company, developing business opportunities, and maintaining company goals.”With more than 15 years of management and administrative experience, Maggie oversees the day-to-day operational functions of the company and focuses on the business plan. “But customer satisfaction is my top priority,” she says. “And we believe that if you take care of your employees, they will, in turn, take care of your customers. It’s a win-win!”The ServiceWise website features every company employee and shares a blurb about each one. These friendly faces include General Service Manager Don Landry (who has more than 20 years of electrical experience and an unrestricted Class II electrical license), several skilled lead technicians, essential electrical helpers, invaluable office staff, and two cute pups. “Our knowledgeable technicians can handle any or all home or business electrical needs,” Maggie says. “Each employee’s skill set adds to our company’s ability to ensure customer confidence.” Doing Their Best Outside of work, the Grayeskis enjoy participating in the life of their community. Mike also sits on the City of Holly Springs Commission Board for Planning and Zoning.“Whether it’s for local schools, Little League, charitable events, or veterans, we want to do anything we can — giving our time, money, or service discounts. Community is everything,” Maggie says. The ServiceWise staff is proud of the numerous awards they have earned. The company was recently voted by Family Life magazine readers to receive the 2022 Best of Life Award for Best Electrician in both Canton and Woodstock. ServiceWise also received the Best of Georgia 2021: Electrical Services Companies award from the Georgia Business Journal.Committed to earning customer trust and loyalty, ServiceWise hopes to become the name that comes to mind for any electrical need. ServiceWise Electric 2845 Holly Springs Parkway, Canton, GA 30115404-704-4903 (call or text)ServiceWiseElectrical.comfacebook.com/servicewiseelectrical"We’re big enough to take care of your needs, and small enough to care."
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