R & D Mechanical Services, Inc.

Building a Business Based on Integrity and Trust

By Cyndi Braun

Instead of building its business with sales, R&D Mechanical Services, Inc. is committed to building relationships based on integrity and trust.

R&D is a family-owned, commercial HVAC contractor based in Canton. This skilled team installs, replaces and repairs equipment, offers preventative maintenance agreements and creates custom HVAC solutions for industries in metro Atlanta. R&D is committed to giving each customer the best service possible.

We strive to live and work with the highest standard of honesty and integrity, and never leave a customer unhappy with our services, said Robbie Matiak, the owner of R&D. We enjoy getting to know our customers and their specific needs, and we strive to create the best solution for their situation.

Meeting Your HVAC Needs with Integrity

Before establishing R&D Mechanical Services in 2002, Robbie Matiak worked with a large, successful mechanical contractor, but felt like he could do more to serve the community. He and his wife, Dana, formed R&D to provide HVAC services to the community, at fair market prices, with the highest levels of efficiency and integrity.

Robbie now runs the business with his son, Heath. Robbies daughter, Ashleigh, works with the company as the accounts manager, and Dana oversees social media.

The goal of R&D has always been to serve others. As we continue to grow and reach new markets, we work diligently to ensure that all of our team members treat our partnerships in the community with the highest levels of respect, honesty and genuineness, said Robbie.

Cultivating Relationships

How does R&D build these relationships in the community so well? They emphasize the importance of excellent communication with customers. This starts when a call comes in at the office. Team members assess the nature of the call and determine if service is needed or if the call is project-based.

If the call is for service, the dispatcher sends a technician to the service location to evaluate the situation and make repairs or recommendations as needed. If the call is project-based, an R&D team member meets with the customer to determine the scope of the project and works with the customer to create a custom solution.

R&D also works directly with general contractors, mechanical engineers and end users to plan and work through challenges for new projects or commercial build-outs. We serve our customers best by building long-term relationships. When we take the time to get to know our customers, we have a better understanding of their unique needs and can create the right solution for their long-term benefit, said Robbie.

R&D has established business relationships with many industries throughout metro Atlanta, including: data/technology centers, property management, assisted living facilities, pharmaceutical, manufacturing, medical/dental offices, hospitality/hotel, multi-purposed office spaces and condominiums/high-rises.

Two of the companys long-term partnerships are with Meridian Development and Universal Alloy Corporation.

Meridian Development: New Construction

Based out of Canton, Meridian is a developer of commercial, healthcare, retail, office and tenant properties. R&D recently worked with Meridian to build a new outpatient surgical center, from the ground up, by installing a complete HVAC system for the building.

Maintaining the integrity of the indoor air quality in medical facilities is essential to a healthy work environment, said Heath Matiak, co-owner of R&D. Our company is experienced in making sure that all regulations for indoor air quality are satisfied.

For this specific surgical center, R&D facilitated a custom HVAC solution that provides precision temperature and humidity controls for individual surgical rooms. R&D also incorporated clinical-grade filters that are required to protect the indoor air quality and provide a safe environment for patients and staff.

We enjoy working with Meridian because this company has many of the same core values as our own company. Besides building relationships with clients, Meridian is committed to treating its clients investments as carefully as if they were its own, and we strive to treat our customers with the same respect, said Heath.

Universal Alloy Corporation: Manufacturing

Universal Alloy Corporation (UAC) operates a fully-integrated extrusion mill and warehouse in Canton. The company is a global leader in the manufacture of aerospace products.

HVAC systems in the manufacturing industry present another set of specific requirements for R&D. Many manufacturing facilities have large, open spaces with machines that emit tremendous heat loads. Cooling those spaces is important for the comfort of employees, as well as for the overall quality of the work environment. Businesses in the manufacturing industry also have to plan for HVAC repairs far in advance in order to ensure that production is not interrupted.

R&D maintains the production and comfort-cooling equipment at UACs main plant (approximately 400,000 square feet). In addition, R&D maintains the HVAC systems for two outlying office spaces and two warehouses. R&D is committed to ensuring that UAC has a functional work environment, so they can fulfill their manufacturing obligations to their customers.

Robbie, Heath and their skilled team meet with UAC managers regularly to plan for long-term repairs and maintenance to ensure that UACs systems are operating as efficiently as possible. Between breakdowns and regular maintenance, this service requires a year-round commitment. We meet quarterly to review previous projects, talk about how we can improve, and we discuss any upcoming projects. This constant communication is making a positive impact on the environment at UAC and improving the working relationships for both companies, said the team at UAC. UAC values this continued relationship with R&D and appreciates the efforts to improve our facility and thereby the quality of work conditions for our employees.

Through serving businesses with honesty and integrity, R&D is committed to building strong, long-term relationships. R&D team members are dedicated to working with businesses in any industry to identify their specific needs and create custom solutions to meet those needs.

R&D Mechanical Services, Inc.
770-917-1795
RandDMechanical.net