Your A/C Expert

By Ellen Samsell Salas

From the outset, HVAC Bee has been “different by design.” Locally owned and operated, the company puts clients and employees before profits. Determined to deliver high quality installations, maintenance, and repairs, HVAC Bee’s founders – Lisa, Mark, and Adam Stasevich – aim to ensure that each homeowner feels special, and employees know they are the company’s most valued asset.

“If you’re not willing to put the client first,” said Mark, “are you truly going to be a successful company in the end?”

Five-Star Service

Because HVAC Bee’s founders recognize that replacing an air or heating system is one of the largest investments homeowners face, the entire team is committed to making sure each customer receives five-star rated service. This includes offering preventative maintenance, repairing problems, installing new systems, delivering consistent temperatures throughout the home, and improving indoor air quality (IAQ). 

"We saw an unfulfilled niche in Cherokee County. Much of what our five-star reviews
say about HVAC Bee is what I would consider the minimum standard for any contractor. Fair pricing, showing up on time as promised, quality repair or installation, leaving
a clean workspace — these are the basics that homeowners deserve, and our team is committed to delivering," said Lisa.

Since team members are instrumental in achieving 100% customer satisfaction, it is imperative that they feel valued. To make that a reality, HVAC Bee employees either own a stake in the company or share in its success through the annual profit-sharing program.

“Each employee has a vested interest in how well the company does,” explained Mark. “That helps ensure each works diligently to deliver the best possible service to all of our clients. What’s good for our employees is even better for our clients.”

This formula for success has earned HVAC Bee an A+ rating with the Better Business Bureau and customers who consistently award the company five-star ratings.

“If we don’t do a good job, it will show up in our reviews, and our entire team is committed to remaining a five-star Google rated company,” Adam said.

A Top-Notch Team

Cementing the company’s reputation as the top HVAC service provider in Cherokee County is its cohesive team that consists of Lisa serving as chief executive officer and her husband Mark as chief operations officer for operational logistics and process improvements. Their son Adam, the chief marketing officer, is instrumental in overseeing marketing activities and implementing measurements for customer satisfaction. 

The Stasevich family is backed by EPA certified technicians who have years of experience in service repair and installation. Through HVAC Bee’s unique model, employees like Sean Bowling, install department head, and Jacob McCall, service department head, own a stake in the company. Working with their technicians, Bowling and McCall are responsible for maintaining the high quality of work that the company backs through its 10-year warranty. 

“Our department heads have done thousands of jobs. There is nothing they haven’t seen,” said Adam. “They make certain our techs adhere to top industry standards for our clients. We don’t have to worry. We know they will always do right by our homeowners.”

Frequently delivering same-day and emergency seven-day service, department heads and technicians step up for whatever is needed. During last December’s cold snap, everyone shifted into high gear — Mark provided phone solutions while team members sacrificed Christmas with their families to ensure their clients stayed warm.

“Our team does the job so meticulously and cleanly, any potential problems are avoided. At the end of the job, we review our work with the homeowner, making certain everything is functioning properly, and the client is completely satisfied prior to collecting payment,” said Mark.

And, to ease clients’ financial burden, HVAC Bee offers reasonable financing options for replacement services.

Giving Back

Invested in the Cherokee community they call home, Mark, Lisa, Adam, and HVAC Bee’s team of professionals exemplify the commitment to “treating people the way you would want to be treated.” They have helped local kids earn scholarships while also supporting the effort to save our honeybee population.

Focused on client satisfaction, valuing their employees, and delivering the full gamut of expert service, the HVAC Bee team is different by design. 

“We all take pride in what we do. We trust our employees to do the job right and to satisfy our clients’ highest expectations,” Lisa said.

HVAC Bee

GIVE US A "BUZZ" 
678-990-7914
HVACBee.com