Canton Termite and Pest Control Big Company Service With Hometown Care by Cyndi Braun When people ask me what I do for a living, the first answer I give them is I kill bugs! When I explain further, I say I take care of people my customers, my employees, and my company, said Tim McWhirter, president of Canton Termite and Pest Control, a family-owned business that offers pest control, termite inspection and control, mosquito and tick yard service, and wildlife services. Tim has more than 30 years of experience in the industry. He has worked for big companies, small companies, and for the past 20 years, he has run his own company. I started working for myself because I saw opportunity in the market. Many large companies focus on efficiency, cost savings, and specialization. While those things are relevant, such gains shouldnt come at the cost of good customer service, integrity, and environmental responsibility.Tim believes synthesis can be achieved by offering all the features of big company pest control without sacrificing the hometown nature of his small business. Hometown CareAccording to Tim, success doesnt come down to efficient algorithms and optimal service routes; it starts with the people you hire, how you train them, and how you take care of them. Its all about getting the right people. Rather than trying to specialize and compartmentalize my staff, I hire competent people who are trained to provide a multitude of differing services, said Tim. This creates a well-rounded staff with the autonomy and competency to serve customer needs at a higher level. When Tim worked at larger companies, he felt he was treated like a cog in a machine. Thats why he runs his company with a different mentality. My employees are like family to me. I treat them with respect and inspire them to work hard with me for our collective gain. You cant manufacture a customer-serving spirit. It has to be cultivated in an environment of respect and trust, said Tim. Canton Termite and Pest Control participates in a variety of community events, and Tim is a member of the Green Committee for the Chamber of Commerce. He acknowledges this is a valuable marketing opportunity but also stresses the importance of community. Employees live in the community, worship in nearby churches, and participate in community activities. That kind of connection leads to a long-term commitment to provide quality service to customers.When you call us to kill your bugs, you trust us to come to your house, provide quality service, and be in your space. I want to be a known face in the community to help instill that trust. Even if it involves me dressing up in a giant roach costume, I want to be out there in the community making connections, said Tim. I grew up in Canton, and my staff is local as well. This is my community, and my customers are my friends and neighbors. Thats why its so important to me to maintain standards and ethics. I keep a good reputation both professionally and personally, so I never compromise when it comes to integrity.A Higher Quality of ServiceEarly on, Tim learned that superior pest control starts with specialized care. You cant expect great results if you employ the same generalized treatments for every job. You have to look at each situation differently and tailor your treatment and your customer service to match those unique needs.All employees practice this same mentality. Every treatment performed by Canton Termite and Pest Control starts with a complete pest inspection of the home or office. This allows the technicians to construct a unique, personalized treatment plan that solves pest problems long-term.The company is committed to being at the forefront of technology in the industry. Customers can log in to a portal to review information about their account and pay their bills. The portal also provides a detailed description of past treatments. GPS tracking enables the office to track vehicles to ensure timely service. Customers benefit from an automated phone system that contacts them the night before to let them know when their technician will arrive the next day.Our customers receive all the same services a big company offers, in a friendly, family-business atmosphere that the big companies just cant match, said Tim. Because we take pride in serving our own community, we provide higher quality. We truly care about our customers. With Canton Termite, you will never be just another number, you will be our neighbor.Pest Control ServicesAll services include a no-risk, 30-day, money-back guarantee.-Free, 58-point pest analysis of your home or office-Termite inspections, treatments, and bait systems-Pre-listing termite inspection and report letters for homeowners intending to sell their homes-Quarterly pest control treatments-Nuisance wildlife control-Mosquito, fire ant, and flea and tick control and treatment-Yard service150 North Street, Suite C, Canton, GA 30114770-479-1598This email address is being protected from spambots. You need JavaScript enabled to view it.CantonTermite.com CantonGeorgiaPestControl.comFacebook.com/CantonTermite
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